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Customer Service


To ensure the authenticity and durability of all Sarcar watches and to accompany customers and collectors in their experience within the Maison: this is the mission of the Customer Service teams and the Restoration department. Tasked with repairing, restoring, and maintaining the timepieces entrusted to them.

Our mission is to ensure that your watch is as accurate and reliable as the first day.


Your Sarcar watch epitomizes the rare beauty of horological craftsmanship. We highly recommend entrusting its maintenance to our authorized Service Centers. This is crucial to ensure your eligibility for the Sarcar international intervention warranty, as only operations conducted within our official network qualify. With the expertise and exacting standards of our master watchmakers, we assure you of the enduring reliability and precision of your timepiece, promising continued excellence year after year.


Discover unparalleled quality and exclusivity in every aspect of our watch materials. At Sarcar, we pride ourselves on sourcing only the finest materials to craft timepieces that exude luxury and sophistication.

From the lustrous gold cases to the sumptuous leather straps, each component is meticulously selected to meet the highest standards of excellence. Our dedication to quality is evident in every detail, ensuring that your watch not only looks exquisite but also stands the test of time.

We believe in the power of exclusivity, which is why many of our timepieces feature rare and prestigious materials such as sapphire crystal, mother-of-pearl dials, and Swiss-made movements. Each watch is a testament to our commitment to offering you nothing but the best.

Whether you seek understated elegance or statement-making opulence, our collection boasts a diverse range of materials to suit every taste and preference. Elevate your wristwear game with a timepiece that embodies unparalleled quality and exclusivity.

Product Care

Ensure your watch remains a timeless treasure with our expert product care tips.  At Saracr, we  understand the importance of proper maintenance to preserve the beauty and functionality of your timepiece for years to come.

1. Regular Cleaning: Keep your watch looking its best by gently wiping it with a soft, lint-free cloth to remove dust, dirt, and fingerprints. 

2. Avoid Water Exposure: While many of our watches are water-resistant, prolonged exposure to water or immersion can damage the delicate internal components. Be sure to remove your watch before swimming, showering, or engaging in water-related activities.

3. Service Intervals: Just like any precision instrument, your watch requires periodic servicing to ensure optimal performance. We recommend servicing your watch every 3 to 5 years to keep it running smoothly and to address any potential issues before they escalate.

4. Storage: When not in use, store your watch in a clean, dry place away from direct sunlight and extreme temperatures. Consider investing in a watch box or pouch to protect it from scratches and impacts.

5. Avoid Magnets: Keep your watch away from magnetic fields, as they can affect its accuracy. Avoid placing your watch near electronic devices such as laptops, smartphones, or speakers, as they often contain magnets.

6. Professional Assistance: If you encounter any issues with your watch or notice any changes in its performance, seek professional assistance from our authorized Service Centers. Our expert watchmakers are trained to diagnose and resolve any problems with precision and care.

By following these simple product care tips, you can ensure that your watch remains a cherished heirloom for generations to come. 


Yes, we offer a range of customization options to cater to individual preferences. From selecting different materials for the case and strap to adding personalized engravings, we strive to create a watch that reflects your unique style and personality.

Our watches come with a comprehensive warranty to ensure your peace of mind. The warranty period is 2 years  from the date of purchase, but is it extendable to 5 Years subscribing in our dedicated section.

Our watches are available for purchase through authorized retailers and select boutiques worldwide. You can also explore our collection and make purchases through our official website contacting us.

Yes, we occasionally offer special programs and events for collectors and enthusiasts, including limited-edition releases, exclusive previews, and VIP experiences. Be sure to sign up for our newsletter or follow us on social media to stay updated on upcoming opportunities.

Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us via phone, email, or live chat during business hours, and we’ll be happy to help.

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